What should the customer know about your pricing (e.g., discounts, fees)?

For homes, you can find our pricing (and book and pay) on our new website! Message us and we will answer all the questions you might have, (like where to go..)

For businesses: Kind of. We base everything off our hourly rate of how long we actually CLEAN, and while we have a sort of “standard” cleaning for businesses, we’ve rarely had any businesses use it because we service such a wide range of businesses. These include: butcher shops, restaurants (yes they’re different), office buildings, mechanic shops, medical offices, retail stores, etc. So while we’d love to be able to say oh yeah, you have 4,000 SQ FT, perfect, here’s your price, we can’t, yet. Each business is so very different from the next. If this ever changes we’ll be sure to update this and let everyone know. For now though, just message or call us and we’ll set up a time to walk through your facility.  (Matt’s note: you can now book a quote appointment online! Just click here!)

What is your typical process for working with a new customer?

After you have booked with us, expect an email or call to both confirm your appointment and get your goals for your house or business. The call or email will only take a few minutes, but it will help us get familiar with you so that we can learn how to best serve you while you get to know us and our process, and that’s it! We then arrange for one of our cleaning professionals (or team of professionals depending on the scope of work) to go the home or place of business, on the date and time of the booking to provide exceptional cleaning service.

What education and/or training do you have that relates to your work?

Each of our background checked professionals have extensive cleaning experience and follow a standardized process to ensure that each of the provided services meet your standards and ours.

How did you get started doing this type of work?

Amanda and I both grew up learning the value of a clean living environment. We love that our company now provides that for people in our community. It gives us a sense of satisfaction.

What types of customers have you worked with?

On the residential side: We’ve serviced a wide variety of customers, including single family homes where both mom and dad work (and just don’t have time to clean); we’ve serviced single professionals who either don’t have time or desire to clean; we’ve serviced single and married executives, we know how meticulous you are (as you should be); we’ve serviced cleanings for real estate showings and move outs, we’ve done make ready cleanings for new construction and rentals and we’ve even cleaned up after other cleaning services that did not measure up.

For our fellow business owners and building/office managers: We’ve serviced butcher’s shops, offices, medical offices, retail stores, mechanic shops, restaurants, coffee shops and bakeries. We know a lot of businesses have their employees do the cleaning and we can understand that. We offer those businesses occasional deep cleans and sanitation that their employees are not trained on or equipped for and maybe have overlooked. We have crews specialized in both areas, so whatever your needs are, we can help. Just message us and let us work with you to be the solution to your problems.

Describe a recent project you are fond of. How long did it take?

We were hired to do a move out/real estate showing make-ready for military family. Both the husband and wife are Marines and their papers had been pushed up. The husband was called to base out of state, leaving the wife with her two beautiful daughters to list the house, move out and get it cleaned and ready for showing in just a few days. When we arrived there was much to be done. The homeowner hadn’t slept in 2 days from all the work of moving her things out to prepare for the listing and open house. After a team of 3 of us worked for 4 hours it was sparkling, ready for pictures and the open house. It was rewarding to see the stress melt from her face. Moving is stressful enough, it was wonderful to know that we lightened her burden by taking care of the cleaning. It’s always a joy to help those who give so much to protect our country and also our fellow Kansas Citians.

What advice would you give a customer looking to hire a provider in your area of work?

Beware of the lower priced services… a lot of them are not insured, nor licensed, and they use harmful chemicals. Not everyone has the attention to detail in well thought-out processes meant to benefit customers like we do. There’s a reason that the saying “you get what you pay for” exists.

Think twice before hiring multi location companies. If you have an issue it may be more difficult to get it resolved (after all if they displease you, why should they care when they’ve got other whole cities to replace you. There’s a reason we’ll only stay here in Kansas City, so you remain our #1 focus.)

Also, many times large cleaning companies do not pay their employees fair wages for the intensity of the work that they do, so there is little to no motivation for the employee to do their best. Cleaning is far from a minimum wage job.

What questions should customers think through before talking to professionals about their project?

Have a budget and a list of priorities. Are they willing to work with this? Can they do all that you need done? Ask about drug testing and background checks. Ask about references and check reviews. Know the days/times and frequency you would like service? Ask about availability. Decide if you want one cleaning professional or a team. There are benefits to both ask about the differences and if they are willing to send your preference. And finally, pricing. (We put it last for a reason, while it is important, it shouldn’t always be your first thought. You’ll be relying on these professionals to do a task you or your employees either don’t like to do or don’t have the time to do. So you want to make sure your getting the cleaning service possible.)